Dedicated to Customer Service: DataPacket Delivers Reliable, Lightning-Fast Bare Metal Server Solutions Backed by 24/7 Support

Dedicated to Customer Service: DataPacket Delivers Reliable, Lightning-Fast Bare Metal Server Solutions Backed by 24/7 SupportTL; DR: DataPacket, based in Britain, provides dedicated hosting ways of bandwidth-intensive businesses worldwide. The company aims to increase industry standards through reputable, high-performance servers and real-time assist via multiple convenient routes. With a continuous hard work to expand its by now sprawling datacenter coverage by way of additional points of profile, DataPacket is furthering their commitment to efficiently supplying data to end-users around the world.

In high institution, at a time while most teens are busy riding the good and bad of their social existence, 15-year-old Zdenek Cendra ended up being starting his first internet hosting venture.

By 2014, his experience in the marketplace gave him the skills had to found DataPacket, a global provider of dedicated servers designed to handle even the nearly all demanding digital environments.

“We launched DataPacket which has a mission to bring bandwidth-hungry applications nearer to their end users, ” explained Simon, Head of Income at DataPacket. “At a moment when a 1Gbps focused server uplink was considered the industry standard, we were one of the primary providers to offer actually unshared and unmetered 10Gbps bandwidth. ”

DataPacket logoDataPacket gives reliable, high-performance dedicated hosts and real-time support.Right now, the UK-based hosting provider is constantly on the make waves in the marketplace by providing high-performance computer hardware and premium data delivery ways of bandwidth-intensive businesses worldwide. After five short years available, DataPacket’s network now involves 20 Tier 3 datacenters using 6, 000 physical servers over the world and a whopping 18Tbps upstream potential.

In addition to their top-notch technology, DataPacket prides themselves on its dedication for you to customers. The company’s 40-plus affiliates focus on building customer trust by giving the most efficient supply of data possible along with ensuring outstanding support by way of short response times, see-thorugh communication, and clear rates.

Moving forward, DataPacket will continue to provide additional points of presence over the world while providing real-time assist via multiple convenient channels to fit the ever-changing needs involving customers. “Rather than adapting to new trends in your industry, we focus in setting them, ” Simon explained.

Raising Standards in your Dedicated Hosting Space

The team behind DataPacket knew in the first place that the company possessed the skill sets needed to stand out and about among a crowd involving competitors.

“Given our experience inside content delivery network (CDN) place, and our robust multihomed multilevel featuring private interconnections using TIER-1 IP carriers to develop upon, we knew we’re able to do better than your big players, ” Simon explained. “The slow and poorly trained back-up and support, dubious routing, and insufficient collection of datacenter locations offered by established providers cant be found hard to outperform. ”

Dedicated server provider using unshared 10Gbps portsThe company possesses a network capacity of 18Tbps along with counting.When it relates to hardware, Simon said DataPacket was one of the primary providers to offer unshared 10 Gigabit Ethernet (GE) ports or longer to 40 Gbps involving usable bandwidth per server. “The explosion of online video content and surge in the streaming industry within the last few few years were many of the bigger contributors to soaring bandwidth needs, ” Simon explained.

At the same occasion, Simon said the sector is facing continued commoditization, with virtually all vendors aiming to remain competitive on price only. “It is pushing the full industry down, ” they said. “More often when compared with not, a lower price tag means poor service. ”

DataPacket, conversely, is the go-to pertaining to service customers who are going to pay a little more for the hassle-free experience and high degrees of reliability. “We want our customers to have comfort when hosting with us to be able to focus on their true business rather than suffering vendor issues, ” Simon explained.

Real-Time Support Via Electronic mail, Phone, and Slack

Simon told us that will DataPacket is run by the team of independent tones who seek results more than anything else. “That’s why you won’t see us wasting countless hours in pointless meetings along with getting bogged down using unnecessary processes that slower things down, ” they said.

The company works under a designated organizational structure designed to relieve bureaucracy and empower employees to generate important decisions. This allows the team to advance quickly when adapting to changes in the market, all while putting buyer needs first.

“Being absolutely bootstrapped, we believe the top investors are happy buyers, ” Simon said. “Furthermore, many of us thrive on challenges, and our product advancements often happen caused by seemingly impossible requests. ”

The truth is, customer feedback has been the impetus for several of DataPacket’s features, which include two-factor authentication; real-time DDoS security; and Instant Delivery, which enables customers available hundreds of available features. “All of these features are continuously improved using the feedback from our buyers, ” Simon said.

Match the DataPacket teamThe DataPacket team is well know for its customer-centric tactic.DataPacket also installed your open-source software Collectd — employed to monitor, analyze, and predict system load — as being a standard on all servers in reply to customer feedback. “Sure, the product or service itself is top-notch, but where we truly jump out is in our motivation to putting customers with the forefront, ” Simon explained. “Our 24/7 tech support team is the problem-solving business, and yes it shows. ”

The company goes beyond by providing multiple communication channels in which customers can reach out for help out with getting issues promptly settled. The DataPacket support crew consists only of professional in-house engineers who compete via an enclosed leaderboard for the smallest average response time.

Therefore customers don’t have to wade by having a tiered support system until eventually they find someone that can handle their issue. Alternatively, they’re connected with proficient support almost immediately. DataPacket is usually unique in that, besides email and phone, there is 24/7 support through Slack, a popular collaboration instrument that helps people over the world unify their systems. The service is free for the people with monthly plans earlier mentioned a specified threshold and sold at a low price for all those other customers.

Upgraded Commercial infrastructure and New PoPs

DataPacket’s high-quality focused servers are housed throughout Tier 3, ISO-certified datacenters spanning 20 global locations throughout Europe, the United Claims, and Asia. All datacenters feature redundant power, cooling, and connectivity, as well as pre-action fire sprinkler devices.

“We continually strive for you to expand our global reach and the standard of our network by introducing new PoPs, ” Simon explained. “We have Sao Paolo springing up next on our highway map, where there is one particular additional data center we’d love to move in to with the end of this calendar year. ”

Apart from building new points of profile, DataPacket continuously focuses in upgrading its current commercial infrastructure. In the past 8 weeks, the company wrapped up a serious expansion of its Chicago datacenter regarding both rack space along with network capacity, optimized routing from Dallas to Mexico to diminish latency and provide greater stability, and fine-tuned direction-finding from Singapore.

“The total capacity of our own network has recently been recently increased to 18Tbps along with counting, ” Simon explained. “As we continue to provide new direct peers, each of our efficiency in delivering files worldwide improves steadily. ”

The corporation is also working with a redesign of the DataPacket site built on React. js that may be slated to go are living later this month.

“A faster website means a greater user experience, and that translates straight away to business performance, ” Simon explained. “We’re taking the necessary steps within this regard to improve the usability of our own website and level way up our online presence. ”.


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