How FreshSites Helps U.K. Businesses Reach Online Audiences Through the Reliability of the Cloud and a Focus on Delivering Stellar Customer Support

How FreshSites Helps U.K. Businesses Reach Online Audiences Through the Reliability of the Cloud and a Focus on Delivering Stellar Customer SupportTL; DR: FreshSites was founded throughout 2011 to fill a requirement of responsive web hosting inside U. K. Neil Skoglund and his team set out to create a solution that’s local, reliable, and custom-made, and FreshSites has founded a reputation with Oughout. K. businesses as a new service-oriented hosting partner. The corporation doesn’t advertise its solutions; it relies instead on reviews that are positive and word-of-mouth to attract business. Ultimately, the mission of FreshSites should be to simplify hosting for entrepreneurs who want to focus on growing his or her brands, not wading straight into technology.

In earlier 2010s, it wasn’t feasible for U. K. businesses to leverage the reliability of an local hosting provider. Most well-known enterprise web hosts weren’t liked by customers, and local SMBs had few options from the country. The problem with picking out-of-country hosting, though, was latency — or the complete time it takes for you to send a data supply — because U. Okay. -based websites were generally forced to contract services from internet hosting companies thousands of mls away.

“If a company in England hosts an online site on a U. Ersus. -based server, the latency on that may be ridiculous, ” said Neil Skoglund, Handling Director for FreshSites.

Neil noticed the latency problem inside U. K. when he was portion of a website design crew in London. Not merely were the company’s internet sites slow to load, but its clients struggled to contact the support team for benefit solving issues.

FreshSites logoFreshSites was founded to deliver local hosting to Oughout. K. businesses.“We were tired, ” Neil said. “So, we thought we would become hosts ourselves because no person was doing it. ”

FreshSites was given birth to in 2011 from that wish to provide consistent web hosting services inside U. K., with Neil while managing director.

Seven years after it turned out founded, the latency Neil’s company experienced is often a thing of the prior, and FreshSites is one of only a few reliable local hosting options inside U. K. The company also addresses other conditions many businesses experience using global hosts.

“Big hosting companies are easy to put together if you know precisely what you’re doing, but in case you don’t, it’s nearly extremely hard. And there’s little support — sometimes for 24 hours or more, ” Neil explained.

FreshSites differentiates itself which consists of local service, low latency, and responsive customer satisfaction. And it does that and will be offering hosting packages for corporations of any size along with mission.

The Mission: Getting Online Must be Simple for all Corporations

Many larger hosting companies advertise their convenience in any business predicament. But entrepreneurs, startups, and SMBs might not exactly find those hosting possibilities so intuitive.

For case in point, some hosts offer a new one-click installation package, but that feature can come with a caveat.

“What they don’t show you is that, if you’re launching for the 1st time, you’re not going to find out if it needs to go into the directory or what plug-ins you’ll want to install, ” Neil explained.

FreshSites recognizes that most companies want to get online and start off creating content, not looking into plug-ins, and figuring out the inner workings with their dashboard.

Screenshot of FreshSites benefitsFreshSites offers various benefits to its web hosting service customers, including a 99. 98% uptime SLA.The corporation offers two primary plans: WordPress hosting and been able WordPress hosting. For companies hosting merely one WP site, FreshSites present 1GB SSD storage, 10GB regular transfer, and five email is the reason for one low yearly price. For businesses that need more, the next tier sustains 10 WP sites using 10 GB SSD hard drive, 100 GB of regular transfer, and unlimited electronic mail accounts.

Managed WordPress hosting strategies make the lives of entrepreneurs more straightforward with automatic changes, a 99. 98% uptime promise, and around-the-clock customer assist. Smaller sites can commence with a plan that involves one CPU core, 1GB RANDOM ACCESS MEMORY, and 90-day backups. Larger companies can purchase a plan with two COMPUTER cores and 4GB RANDOM ACCESS MEMORY, among other features.

FreshSites also recently moved into the reseller market to help you local web designers. That’s for the reason that company understands that a number of SMBs need more hands-on assistance when possessing a website.

“We resell solutions, but when you call up, you still get a person from FreshSites who knows what they’re speaking about, ” Neil said.

Your Motto: It’s All With regards to Helping Customers Succeed

FreshSites is committed to customer support in a way that most companies aren’t — no matter if they’re local or intercontinental. In fact, Neil said that this company’s support is considered one of its biggest selling things.

The company aims to answer each ticket within 20 units during regular business a long time. Outside of those a long time, it strives to handle issues within two a long time, and representatives are thrilled to use chat or, contrary to some web businesses, jump on the phone.

“Someone’s always with the other end of the product or online chat for you to talk you through no matter what issues you’re having. And businesses knowing that they get through to us is usually a huge thing, ” Neil explained.

That commitment to customer satisfaction has helped FreshSites grow considerably in the last seven years. And the corporation doesn’t even have the advertising budget. Instead, it relies solely in satisfied customers to attract business.

Screenshot of FreshSites benefitsLocal hosting and responsive customer satisfaction provide U. K. businesses with comfort.With such stellar on-line reviews, it’s easy to view why businesses find FreshSites consequently attractive.

One customer lauded the company’s service in a very testimonial, saying: “They offer among the best customer service I get ever received. They are generally super responsive, happy to help you with anything, and are friendly and professional when they do it. I am so impressed and grateful all of which will use as often as it can be and recommend down the road. ”

Another client echoes those people sentiments: “Fantastic service — extremely quick, clear and valuable responses. Really feels like your team are here that may help you with whatever you need while you need it. Couldn’t propose more! ”

And those reviews are merely a small sample of those unfortunate customers who have encouraged FreshSites. The company boasts all-around a five-star rating with numerous reviews on various platforms.

“That’s quite good for small businesses, ” Neil said.

The longer term: Building Solutions That In shape Evolving Customer Needs

FreshSites aims to deliver businesses in the Oughout. K. with personalized web hosting service packages and support. Achievable goal in mind, they have also created customized hosting solutions determined by customer feedback. And its proprietary technique allows FreshSites users to find out different set-ups, rather than merely utilising an out-of-the-box solution.

For case in point, customers recently began promoting that FreshSites use WP Rocket to improve its WordPress hosting assistance. After exploring the plug-in, the team thought we would add it to their managed hosting solution.

Even more, Neil said that the corporation is always testing PHP types and web browsers in order that its packages function flawlessly for clients.

Those customization opportunities can be a far cry from earlier 2010s when Neil along with his team developed FreshSites after identifying the importance for a local webhost.

The company has found solutions to differentiate itself further out there by offering responsive support and also a 99. 98% uptime SLA.

Through all this, FreshSites has maintained its belief that internet hosting should be straightforward so entrepreneurs can target their businesses.

“Launching an online site shouldn’t be hard. Our mission is to generate it easier for companies to focus on the content while we target the technology which make it work, ” Neil explained.

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